Refund Policy

At Smell Factory, we want you to be delighted with your purchase. Here's our refund policy:

• Returns within 3 Days: We accept returns within 3 days of receipt if the products are damaged or incorrect. Please notify us, and return the items in their original packaging.
• Conditions for Returns: We can only accept returns of sealed products in their original packaging. Please use a registered courier service for returns. We reserve the right to refuse returns if the product has been used or tampered with.
• Refund Process: In qualifying instances, we will either send you a replacement or issue a full refund. Note that shipping and handling fees are non-refundable.

Cancellation Policy

Here's our cancellation policy:

• Order Cancellation: Please be aware that we do not accept cancellation requests once an order is placed.

Contact Us

Your queries are important to us. Feel free to reach out:

SMELL FACTORY
No 2/12, Etti Street, Lakshmipuram,
Thiruvanmiyur, Chennai - 600041
Email: contact@wordpress-1509085-5792100.cloudwaysapps.com
Phone: +91 9342466712
Phone: +91 9360239181